Building Trust: More Oxytocin, Less Epinephrine

ICE Blog

By Felix Ankel, MD @felixankel and Leah Hanson, PHD @lrbhanson

“Trust is like the air we breathe. When it’s present, nobody really notices. But when it’s absent, everybody notices.” Warren Buffett

You are a new #MedEd dean charged with modernizing and integrating a postgraduate education program into a recently merged health care delivery system.  The new organizational structure is built on past structures that emphasize authority/accountability and resources/responsibilities gaps.  How do you navigate this environment? How do you build the necessary trust networks to accelerate change?

Most health care and educational systems have organizational charts that describe formal structures and lines of authority.  However, much of the work done in any system is influenced by informal “advice”, trust, and communication networks that operate independent of the “org chart”.  An essential skill of a #MedEd leader is to build an effective trust network.

Theories behind trust…

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